Any questions? Maybe you can find the right answer in this section: Envíos y Devoluciones pero si lo prefieres puedes contactar con nosotros a través de:
  • Customer service
  • Mon-Fri: 8:00 am - 20:00 pm
    Saturday: 9:00 am - 14:00 pm
  • Telephone +34 966 286 899
  • WhatsApp 670 381 650
  • Email info@zapatosmayka.es
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The cost of our deliveries depends on the shipping method selected on placing your order.

Standard Delivery (2 to 7 working days).


  • Standard Delivery is FREE on all orders sent to mainland Spain with no minimum order amount.

  • Standard Delivery costs €5.99 for deliveries to the Balearic Islands. (If the amount of the order sent to the Balearic Islands is more than €115.99 it will be FREE

  • Standard Delivery costs €5.99 for orders sent to Portugal. (If the amount of the order sent to Portugal is more than €69.99 it will be FREE).

  • *For returns of orders placed in Portugal, the customer will have to be responsible for both the shipping method and its cost (subject to authorisation from our customer service department).

  • *Returns of orders paid for through the Payment by Instalments platform or finance company will not be able to be refunded in our high-street shops.

  • For deliveries to be made to countries belonging to the European Union, please contact us by email at info@zapatosmayka.es, by phone on: 966 286 899 or via WhatsApp on the following number: 670 381 650.


  • Express Delivery (24-72 working hours).


  • If you select Express Delivery on placing your order, this will cost €3.99 with no minimum order amount.

  • In the event of returning the order, the Express Delivery charge of €3.99 will not be refunded.

  • The Express Delivery service is only available for mainland Spain.

  • If you do not like the item you receive, you can return it free of charge.


  • Cash on Delivery (2 to 7 working days).


  • Cash on Delivery has an added processing charge of €2.99.

  • In the event of returning the order, the Cash on Delivery charge of €2.99 will not be refunded.

  • Cash on Delivery is only available for mainland Spain.



  • Change of Delivery Address.

  • Cases where the delivery address is changed after the order has already left our facilities will have a processing charge of €2.99.

  • The customer will have to pay the additional delivery charges derived from an incorrect or incomplete delivery address whenever this involves an extra charge being made by the courier agency.


  • The delivery time for your order will depend on the delivery option that you chose on placing your order online. These options are as follows:

    Standard Delivery (2 to 7 working days).


  • 80% of Standard deliveries are actually made within 24-72 hours, but we cannot guarantee this 100% because some of our shoes are in our high-street shops located outside the province from which the orders are sent and this means that delivery will take a few extra days.


  • Express Delivery (24-72 working hours) +€3.99


  • This delivery method guarantees that your order will be delivered within 24-72 working hours because it is sent directly from the high street shop where the item is located to the delivery address that you gave us.

  • The Express Delivery service is only available for mainland Spain.


  • *All orders are processed on the same day provided that they have been received before 12:00 midday.

  • Orders placed after this time will be treated as if they had been placed on the following day for delivery purposes.


  • Of course you can make an exchange!

  • If you have ordered the wrong size, colour or size and you want to make an exchange, send us an email to: info@zapatosmayka.es, call us on: 966 286 899 or send a WhatsApp message to the following number: 670 381 650. You should state your order number and the new size that you require.

  • The product exchange service is €2,99


  • How do I make an exchange?


  • Once you have informed us about your exchange, our Customer Service Department will check to see if the item is available in the new size. If there is stock the Post Office carrier will deliver the new item ordered and in turn you should hand over the item that you wish to exchange to the delivery person (the item should be properly packaged and in the original box that was sent to you).


  • Change of size is only available for orders placed in mainland Spain.
  • Of course!


  • If you want to change the place of delivery you should send us an email to: info@zapatosmayka.es, call us on: 966 286 899 or send a WhatsApp message to the following number: 670 381 650

  • The change of address service is FREE as long as the order has not left our premises; if it has, this change of address will incur a processing charge of €2.99.


  • There are two places where you can pick up your order. You can choose the one that is most convenient for you.


  • At the address that you give us in your order.

  • At your nearest Post Office.
  • Item damaged or you don’t like it? Don’t worry, there’s a solution for everything.

  • If the item that you have received has a fault or does not look much like the photo that you saw on the website, you can return it to us FREE OF CHARGE!

  • If the item that you have received is in good condition, but you don’t like it or have changed your mind, don’t worry you can also return it. This service is free for mainland Spain and the Balearic Islands.


  • Period for Returns


  • The time that you have for returning an order is 365 calendar days from when you made the purchase in our online shop.

  • Damaged or worn items are not accepted for return.

  • Remember that the item you return must be in the same condition as it was when you received it, with its original packaging and protected by a bag or box.

  • Different items from the same order will be returned together. I from the same order returned separately will not be accepted.


  • How do I make a return?


  • It’s very easy, you should contact us by email at: info@zapatosmayka.es by calling: 966 286 899 or via WhatsApp on the following number: 670 381 650 and tell us that you intend to make a return.

  • Recommended Method: Once you have contacted us, our Customer Service Department will give you an authorisation number which you will be asked for when you take your parcel to your nearest Post Office. You decide when is the best time to return your purchase and the Post Office has several branches in practically every city in Spain.

  • You can also opt for collection from your home, although this is not the most recommended because it creates difficulty when it comes to arranging the pick-up time with
  • the Post Office and it obliges the customer in many cases to stay at home all day. Bear in mind too that, if the Post Office courier company is unable to collect the parcel this can lead to an added charge of €2.99.
  • If your order has been sent Cash on Delivery or Express and you wish to return it, the extra processing charges of €2.99 will not be returned.

  • *For returns of orders placed in Portugal, the customer will have to be responsible for both the shipping method and its cost (subject to authorisation from our customer service department).

  • *Returns of orders paid for through the Payment by Instalments platform or finance company will not be able to be refunded in our high-street shops.

  • The cost of €2.99 for returns and size changes will come into force from August 3, 2022, and this circumstance will not affect orders that have been placed previously.
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