SupportAny questions? Maybe you can find the right answer in this section: Envíos y Devoluciones pero si lo prefieres puedes contactar con nosotros a través de:
- Customer service
- Mon-Fri: 8:00 am - 20:00 pm
Saturday: 9:00 am - 14:00 pm
- Telephone: +34 966 286 899
- WhatsApp +34 670 381 650
- Email firstname.lastname@example.org
Responsible for the treatment.
Category of data collected.
Purpose and standing (legal basis) for the processing of personal data.
How long are the personal data collected retained?
Security and updating of your personal data.
The personal data collected are identifying data that in no case have the consideration of special categories of data. The fields of the different forms of the Website established as mandatory, will be essential to be able to attend your request. If you decide to contact MAYKA through the contact form, we will collect your name and email address. By providing the requested data you expressly declare that you are entitled/to do so and you are obliged to provide truthful, accurate and complete information of your data, otherwise you are solely responsible for the breach of that obligation. It will also be your sole responsibility to keep the information provided updated, which you can do by sending an email to the above address or through your customer account, if you have created it. The fields of the forms marked with an asterisk are mandatory, being necessary to attend your request.
In case of purchase of MAYKA products.MAYKA will process the personal data collected, for the following purposes and legitimation (legal basis for the processing of your data): To formalize the registration of your “customer account”, required to place your orders on the Website, and maintain the contractual relationship, as well as the management, administration, information, provision and improvement of the service, on the legal basis of performance of a contract in which you are party as an interested party. For sending commercial communications on the basis of legitimate interest by direct marketing, unless you object at any time.
Remit commercial communications. If you have not contracted any of MAYKA’s products and/or services, we will process your data in order to send you commercial communications or contact you by phone to offer you our products and/or services as long as we have your informed consent, free, specific and unambiguous, that consent being the legal basis for the processing. In any case, you have the right to withdraw your consent and/or oppose the sending of commercial communications at any time.
In case you use any contact form or send an email.To provide you with the information you request, on the legal basis of MAYKA’s legitimate interest to respond to the request for information.
The personal data provided will be kept as long as there is a mutual interest to maintain the purpose of the processing and during the period for which responsibilities for the services provided to the data subject may arise: 6 years in terms of accounting records, invoices, etc., according to Art. 30 of the Commercial Code, 5 years to bring personal actions without special time limits (art. 964 Civil Code); 4 years: Art. 66 et seq. of the General Tax Law (taxes, etc.). Where no longer necessary for such purposes, they shall be deleted with appropriate security measures to ensure the pseudonymisation of the data or the total destruction thereof.
The data will not be communicated to any third party outside MAYKA, unless legally required or if you give us your informed, free, specific and unequivocal consent for this purpose. As processors who may have access to the personal data of the data subject, following instructions from MAYKA, the latter has contracted the services of companies, with which you have also signed a contract for the processor in accordance with the applicable data protection regulations.
MAYKA does not perform international data transfers.
As a data subject/to whom you have provided us with your personal data, you are entitled/to exercise the following rights that data protection regulations expressly grant you, as provided for in the same: Right of access to your personal data Right to request rectification of inaccurate data. Right to request the deletion of your data, when, among other reasons, the data are no longer necessary for the purposes that were collected. In certain circumstances, you may request the limitation of the processing of your data, in which case we will only keep them for the exercise or defence of claims. In certain circumstances and for reasons related to your particular situation, you may exercise your right to object to the processing of your data. We will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. In certain circumstances and for reasons related to your particular situation, you may request your right to data portability. It is a complementary right to the right of access, since it allows obtaining the data that you have provided us in a structured format, common use and machine reading, and can be transmitted directly to another entity upon request of the Data Subject. You can exercise such rights, in addition to through the technical solutions presented, requesting by any means that records of its sending and receipt, clearly expressing your will in that sense and, if applicable, accompanied by a copy of your ID and/or any other documentation proving your identity, by writing to the email address indicated above, or to the postal address indicated above. In addition, if you consider that any of your rights have been violated, as an interested party, you are entitled to file a complaint with the Spanish Data Protection Agency (AEPD), located at C/ Jorge Juan, 6, 28001-Madrid https://www.aepd.es/ or via the AEPD electronic headquarters: https:///sedeagpd.gob.es/sede-electronica-web/.
In order to safeguard the security of your personal data, we inform you that all necessary technical and organizational measures have been taken to ensure the security of the personal data provided. All this to avoid alteration, loss, and/or unauthorized treatments or access, as required by the regulations, although absolute security does not exist. It is important that, in order for us to keep your personal data up to date, you inform us whenever there is a modification of these. In the event that you do not provide us with your data or do so in an erroneous or incomplete manner, we will not be able to respond to your request, making it completely impossible to provide you with the requested information or carry out the contracting and/or provision of the services.
We also inform you that your data will be treated with the utmost care and confidentiality by all personnel involved in any of the phases of processing.